Privacy Policy

Effective Date: 19th July 2024

1. Introduction

1.1. Purpose

This Privacy Policy ("Policy") outlines how Webuters Technologies Pvt Ltd ("Company", "we", "our", or "us", “www.webuters.com”) collects, uses, discloses, and protects your personal information when you access and use OfficeIQ, available at officei.ai ("Service"). By using OfficeIQ, you agree to the practices described in this Policy.

1.2. Scope

This Policy applies to all personal information collected through OfficeIQ, whether provided directly by you or obtained through your interactions with the Service.

2. Information We Collect

2.1. Personal Information

• Contact Information: We collect personal details you provide when you register for an account, subscribe to our services, or contact us. This includes your name, email address, phone number, and postal address.
• Account Information: When you create an account or use our Service, we collect information related to your account, including your username, password, and account preferences.
• Payment Information: To process transactions, we collect financial details, such as credit card numbers, billing addresses, and transaction history. We use third-party payment processors to handle payment information securely.

2.2. Usage Data

• Log Data: We automatically collect information about your interaction with OfficeIQ, such as IP address, browser type, operating system, access times, and referring URLs. This data helps us understand how you use the Service and diagnose technical issues.
• Usage Information: We gather data on your activity within OfficeIQ, including pages viewed, features used, and the duration of your interactions. This helps us improve the functionality and user experience of our Service.

2.3. Cookies and Tracking Technologies

• Cookies: We use cookies to enhance your experience by remembering your preferences, tracking usage patterns, and providing personalized content. Cookies are small data files stored on your device.
• Web Beacons and Similar Technologies: We employ web beacons (clear gifs) and similar tracking technologies to analyze user behavior and collect aggregate data about our users' interactions with our Service.

2.4. Information from Third Parties

• Third-Party Services: We may receive information about you from third parties, such as social media platforms, analytics providers, and business partners. This information helps us enhance our Service and provide a better user experience.

3. How We Use Your Information

3.1. Service Provision

• Account Management: We use your personal information to create and manage your account, authenticate your identity, and provide customer support.
• Transaction Processing: We process your payment information to facilitate transactions, including subscription fees, purchases, and refunds.

3.2. Improvement and Personalization

• Service Improvement: We analyze usage data to identify trends, diagnose problems, and improve the performance and functionality of OfficeIQ.
• Personalized Experience: We use information about your preferences and behavior to tailor content, features, and recommendations to your interests.

3.3. Communication

• Service Notifications: We send you updates about changes to our Service, including updates to our policies, features, and security alerts.
• Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and information about our products and services. You can opt-out of receiving such communications at any time.

3.4. Legal Compliance

• Regulatory Obligations: We use your information to comply with legal obligations, including responding to legal requests, enforcing our terms of service, and protecting our rights and interests.
• Legal Proceedings: We may use and disclose your information to respond to legal processes, including subpoenas, court orders, or investigations by law enforcement authorities.

4. Data Sharing and Disclosure

4.1. Service Providers

• Third-Party Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2. Business Transfers

• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such transfer and your choices regarding your information.

4.3. Legal Requirements

• Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, or legal processes. This includes responding to requests from government authorities or law enforcement agencies.

4.4. Protection of Rights

• Enforcement: We may disclose your information to protect and defend our rights, property, and safety, and those of our users. This includes enforcing our terms of service, addressing violations, and resolving disputes.

5. Data Security

5.1. Security Measures

• Technical Safeguards: We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and firewalls.
• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job functions. We also implement authentication mechanisms to prevent unauthorized access.

5.2. Limitations

• No Absolute Security: While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information, and you acknowledge that transmission of information over the internet involves inherent risks.

6. Data Retention

6.1. Retention Period

• Duration: We retain your information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing agreements.
• Periodic Review: We periodically review our data retention practices to ensure that we do not retain personal information longer than necessary.

6.2. Deletion

• Request for Deletion: You may request the deletion of your personal information by contacting us using the details provided in the "Contact Information" section. We will process your request in accordance with applicable laws and regulations.
• Exceptions: Some information may be retained for legal or regulatory reasons, such as maintaining transaction records or complying with legal obligations.

7. User Rights

7.1. Access and Correction

• Right to Access: You have the right to access the personal information we hold about you. You may request a copy of this information by contacting us.
• Right to Correction: If you believe that your personal information is inaccurate or incomplete, you may request corrections or updates. We will take reasonable steps to ensure that your information is accurate and up-to-date.

7.2. Opt-Out

• Marketing Communications: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the communications or by contacting us directly.
• Cookies: You may manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of OfficeIQ.

7.3. Data Portability

• Request for Data: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You may also request that we transfer your information to another data controller, where feasible.

7.4. Objection and Restriction

• Right to Object: You may object to the processing of your personal information based on legitimate interests, including direct marketing. We will assess your objection and respond in accordance with applicable laws.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances, such as when you contest its accuracy or when processing is unlawful.

7.5. Complaints

We encourage you to contact us to address any concerns or issues at support@webuters.com

8. Grievance Redressal

8.1. Grievance Mechanism

• Reporting Issues: If you have any grievances or concerns regarding our privacy practices or the handling of your personal information, you may submit a complaint through our grievance redressal mechanism.
• Contact Information: To file a grievance, please contact our Grievance Officer at:
• Email: support@webuters.com
• Address: Webuters Technologies Pvt Ltd, Platina Heights, C-24, CO-DESQ, Unit - 27, Sector 62, Noida, Uttar Pradesh 201301

8.2. Resolution Process

• Acknowledgment: We will acknowledge receipt of your grievance within 10 business days and provide an initial response.
• Investigation: We will investigate your grievance and take appropriate action to address your concerns. We aim to resolve grievances in a timely manner, typically within 30 days.

9. International Transfers

9.1. Cross-Border Data Transfers

• Transfer Mechanisms: Your personal information may be transferred to, and processed in, countries outside of your country of residence. These countries may have different data protection laws than those in your home country.
• Safeguards: We implement appropriate safeguards to ensure that your personal information is protected when transferred internationally. This includes using standard contractual clauses or other legal mechanisms required by applicable laws.

10. Third-Party Links

10.1. External Websites

• Links to Third Parties: OfficeIQ may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.
• Review Policies: We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.

10.2. No Endorsement

• Independent Sites: The inclusion of a link does not imply endorsement or approval of the linked site or service. You access these third-party sites at your own risk.

11. Children’s Privacy

11.1. Age Restrictions

• Not for Minors: OfficeIQ is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18.
• Parental Consent: If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

12. Policy Changes

12.1. Updates

• Revisions: We may update this Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website with an updated effective date.
• Notification: Significant changes to this Policy will be communicated to you through email or other channels. It is your responsibility to review the Policy periodically for any updates.

12.2. Acceptance

• Continued Use: Your continued use of OfficeIQ following any updates to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue your use of the Service.

13. Contact Information

13.1. Inquiries

• General Inquiries: For any questions or concerns regarding this Policy or our data practices, please contact us at:
• Email: support@webuters.com
• Address: Webuters Technologies Pvt Ltd, Platina Heights, C-24, CO-DESQ, Unit - 27, Sector 62, Noida, Uttar Pradesh 201301
• Website: www.webuters.com

14. Miscellaneous

14.1. Entire Agreement

• Full Understanding: This Policy constitutes the entire agreement between you and Webuters Technologies Pvt Ltd regarding your privacy and supersedes all prior or contemporaneous agreements and understandings.

14.2. Severability

• Validity: If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3. Waiver

• Non-Enforcement: The failure of Webuters Technologies Pvt Ltd to enforce any provision of this Policy will not constitute a waiver of that provision or any other provision.

14.4. Assignment

• Transfer of Rights: We may assign our rights and obligations under this Policy to any third party without notice to you. You may not assign this Policy or any of your rights or obligations hereunder without our prior written consent.

14.5. Force Majeure

• Uncontrollable Events: We shall not be liable for any failure to perform our obligations under this Policy due to causes beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, or disruptions in telecommunications.